Legal Information

Privacy Policy

Effective date: October 6, 2026

1. Controller

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

Melvin Delp
Waldstraße 33
64385 Reichelsheim
Germany
Email: info@nexorahost.com

2. General principles of data processing

We process personal data of our users only to the extent necessary to provide a functional website as well as our content and services.

a) When visiting the website

When you access our website, our system automatically collects data and information from the computer system of the accessing device.

The following data is collected:

IP address of the requesting device
Date and time of access
Name and URL of the retrieved file
Browser and operating system used
Website from which access was made (referrer URL) This is the address of the previously visited page from which the user reached our site.

b) When registering and concluding a contract

When registering in our customer area and when ordering hosting services, we collect the following data:

First and last name
Email address
Billing address
Payment data (depending on the chosen payment method)
Phone number

c) When using our hosting services

In the context of providing our hosting services, we process:

Customer data for contract processing
Usage data of the booked services
Access and error logs of the servers
Backup data of your content

4. Legal bases for data processing

The processing of your data is carried out on the following legal bases:

Art. 6 para. 1 lit. a GDPR upon consent
Art. 6 para. 1 lit. b GDPR for contract fulfillment
Art. 6 para. 1 lit. c GDPR to fulfill legal obligations
Art. 6 para. 1 lit. f GDPR to protect legitimate interests

5. Disclosure of data to third parties

Your data will only be disclosed to third parties:

To domain registrars for domain registrations (e.g., DENIC for .de domains)
To payment service providers for processing payments
To government authorities if legally obligated
To processors pursuant to Art. 28 GDPR (e.g., data center operators)

6. Cookies

We use cookies for the operation of our customer area and shop. Necessary cookies are used to provide the services.

7. Data of our customers' customers (third-party data)

As a hosting provider, we process data stored on your servers as a processor pursuant to Art. 28 GDPR. You, as our customer, are responsible for this data.

8. Rights of data subjects

You have the right:

to request information about your stored data (Art. 15 GDPR)
to request correction of incorrect data (Art. 16 GDPR)
to request deletion of your data (Art. 17 GDPR)
to request restriction of processing (Art. 18 GDPR)
to data portability (Art. 20 GDPR)
to object to the processing (Art. 21 GDPR)

9. Data security

We use technical and organizational security measures to protect your data against manipulation, loss, destruction, or against access by unauthorized persons.

10. Storage duration

Personal data will be deleted as soon as the purpose of storage no longer applies. Statutory retention obligations (e.g., from commercial or tax law) remain unaffected.

11. Changes to this privacy policy

We reserve the right to adapt this privacy policy so that it always complies with current legal requirements.